Tools for Home & Garden

Questions and answers about Service

Where can I have my tools repaired?

 

Our Bosch Service centre undertakes all tool repairs, including warranty claims. Bosch offers you two alternative ways of using its Repair Service: option A. either send your faulty tool directly to our Bosch Service Centre, or option B. return your tool to the place of purchase.

How can I arrange a warranty repair?

Please return your complete tool (with batteries and chargers if applicable) along with your reciept to either the place of purchase or any Authorised Bosch Service Dealer to arrange a repair.

How can I get my tool repaired if the warranty period has ended?

Tools no longer covered under warranty can still be repaired at any of our authorised service locations. A cost estimate will be presented before any repairs take place, where you will have the option to either accept or reject the repair. 

What happens if I refuse the cost estimate?

For what ever reason  if you do not accept the repair estimate you can select to either have the tool recycled or have the tool returned to you. Please note that a diagnostic and return fee may apply.

Where can I find the right spare part for my tool?

Please visit our online Spare Parts Catalogue click > here . Here you can view exploded diagrams and  part listings for our tools. Simply enter the product model or baretool number into the catalogue search field. Exact model details can be found on the products name plate.

Are spare parts interchangeable between tools?

Generally speaking no. Spare parts are designed specific to each product. To ensure you find  the correct spare parts, always check the product nameplate prior to commencing your search. 

What if the product nameplate is unreadable?

Please contact our customer service team for support. They will be able to determine the correct product and part for you.

Where can I purchase spare parts?

You can purchase Bosch spare parts either through our Bosch Service Centre or authorised dealers.

Why should I use Bosch original spare parts?

Our Bosch original spare parts are thoroughly tested and precisely manufactured to the highest quality standards, to ensure durability and a perfect fit every time. Using non-genuine parts may affect the performance of your product.

How long are parts typically available for my tool?

Bosch keeps spare parts available for at least 5 years depending on the demand and availability in the respective markets.

What is the difference between a spare part and an accessory?

Spare parts are integral components of a power tool. They are part of its standard equipment – without them it is not possible to operate the tool. Examples of spare parts are toothed belts, bolts, brackets and carbon brush sets.