Questions and answers about Service
Our Bosch Service centre undertakes all tool repairs, including warranty claims. Bosch offers you two alternative ways of using its Repair Service: option A. either send your faulty tool directly to our Bosch Service Centre, or option B. return your tool to the place of purchase.
Please return your complete tool (with batteries and chargers if applicable) along with your reciept to either the place of purchase or any Authorised Bosch Service Dealer to arrange a repair.
Tools no longer covered under warranty can still be repaired at any of our authorised service locations. A cost estimate will be presented before any repairs take place, where you will have the option to either accept or reject the repair.
For what ever reason if you do not accept the repair estimate you can select to either have the tool recycled or have the tool returned to you. Please note that a diagnostic and return fee may apply.
Please visit our online Spare Parts Catalogue click > here . Here you can view exploded diagrams and part listings for our tools. Simply enter the product model or baretool number into the catalogue search field. Exact model details can be found on the products name plate.
Generally speaking no. Spare parts are designed specific to each product. To ensure you find the correct spare parts, always check the product nameplate prior to commencing your search.
Please contact our customer service team for support. They will be able to determine the correct product and part for you.
You can purchase Bosch spare parts either through our online spare parts shop (Australia only) or at any of our Bosch authorised dealers.
Our Bosch original spare parts are thoroughly tested and precisely manufactured to the highest quality standards, to ensure durability and a perfect fit every time. Using non-genuine parts may affect the performance of your product.
Bosch keeps spare parts available for at least 5 years depending on the demand and availability in the respective markets.
Spare parts are integral components of a power tool. They are part of its standard equipment – without them it is not possible to operate the tool. Examples of spare parts are toothed belts, bolts, brackets and carbon brush sets.
Questions and answers about Garden tools
The blade is designed to be bent at the top, allowing it to also collect the leaves from recent mowing in the grass box
The greatest cutting height for our lawnmowers is 70 mm.
If you have left the Rotak out in the rain, you can still insert the battery as normal and start mowing
No, currently there is only the ALS 25 (wired)
No, you cannot do that.
This trimmer cannot be converted.
- Green and soft garden materials
- Shrubs and wooden materials
- All kinds of garden materials, thanks to the new "Turbine-Cut" system
In many cases, the collection box has not been correctly inserted. This is a safety function
Lawnmowers have carbon brushes that are permanently built into the motor. Therefore, they are not available as spare parts. An entire motor block would have to be ordered if a carbon brush were to be required
No, the chainsaw is operated by a 36 V battery
No, they are electric motors and are air-cooled.
Bosch recommends that you do not regrind the blades, as this alters the cutting behaviour.
Customers remain free to send the blades to a service that offers or performs regrinding.
No, it does not.
Please check that the saw blade is correctly installed.
Above the right-hand rear wheel