Why should I sign up?

By registering your tool, you can benefit from all current and future services free of charge. This includes a 3-year guarantee or DIY deals.

After registering for Bosch SingleKey ID, you can use the login page to access your account. During registration you will be asked to create a personal DIY user profile.

Which power tools do I get a 3-year guarantee on?

This offer applies to all Bosch DIY & Garden electrical, garden and measuring tools (green devices). Battery packs, chargers and wearing parts are excluded. The prerequisite is online registration of the tool within 28 days of purchase.

Can I only register power tools from the Bosch DIY & Garden brand (green tools)?

Bosch DIY & Garden (DIY), Bosch Professional, power tools from other manufacturers and hand tools can be recorded in the DIY portal. Please note that the 3-year guarantee will only apply to the Bosch DIY (green) Tools.

Will I receive a 3-year guarantee if I register my tool later than 4 weeks after purchase?

In this case, the guarantee conditions of Bosch Power Tools exclude the activation of the 3-year guarantee. If you have any further questions, please contact our customer service.

The data on my guarantee certificate is incorrect, what should I do?

It is important that the device and serial number are correct. If this is the case, you don't have to do anything. If these two pieces of information are incorrect, please contact our customer service.

I have forgotten my password. What now?

On the login or registration window there is a "Forgot your password" function. Select this to reset your password.

What do I do if I reset my password but didn't receive a confirmation email?

In most cases, this is because the email ended up in the Junk Mail folder automatically. Please check there again. If the e-mail did not end up in the Junk Mail folder, please contact our customer service for assistance.

How can I delete my account?

Bosch DIY is a free application that does not require official termination. If you want to delete your Bosch DIY access and all data entered there, please log in one last time. You can delete your MyBosch account in the settings under "Account". However, please note that we cannot delete your MyBosch account if you have an ongoing 3-year guarantee contract.

Where can I give feedback?

You can use the contact form to reach us quickly and easily and give us feedback or suggestions for improvement. There is also a direct feedback option in the Bosch DIY App under "More" in the menu.

How can I change my personal information such as email or address?

Log in to your account with your existing details and open the settings. Here you have the possibility to update your personal data.

Who has access to the device and guarantee data in my Bosch DIY account?

Access to the data in your Bosch DIY customer account is only possible after entering your email and password. Therefore, keep them in a safe place and never pass them on to third parties. We will never ask you for your password.

What does Bosch Power Tools do with my data?

The device and guarantee data are stored centrally at Bosch. This data serves as proof in the event of a guarantee claim. In addition, with your consent, your data will be used for information purposes such as the Bosch newsletter. You can find more information in the data protection information.

Where is my data stored?

The data is stored on servers in the EU. Our server operator is contractually obliged to comply with European data protection standards.

Where can I find the legal documents?

The imprint, the data protection information, the usage information and the terms and conditions of our shop can be found in the footer of www.bosch-diy.com .

What is the SingleKey ID?

SingleKey-ID enables convenient access to websites, shops, apps and services from many different brands with just one login.

What happens if my email address is already registered for a SingleKey ID?

Only one SingleKey ID can be registered per email address. If you have forgotten your SingleKey ID password, you can reset it on the login page.

What to do if the device is not found?

This can happen in rare cases and is usually due to the quality of our data. In this case you would be able to manually apply for the 3-year guarantee by contacting our after-sales service, stating the product number, serial number and date of purchase of the device.

Can I withdraw my marketing consent?

Yes, consent to the use of your data for marketing purposes can be revoked at any time by clicking on "Unsubscribe" in the newsletter. Alternatively, you can also click here: https://request.privacy-bosch.com/ .

Who can I contact if I have questions?

If you have any questions about Bosch DIY, our customer service will be happy to help. You can reach us via the contact form at: https://www.bosch-diy.com/za/en/service/contact-form and by phone at: +27 11 493 9375 (Johannesburg), +27 31 701 2120 (Natal) or +27 21 551 2577 (Cape Town) (Monday - Friday: 8 a.m. - 4:30 p.m.).

Do I only get a 3-year guarantee on power tools from Bosch DIY (green devices)?

At Bosch DIY, users receive a 3-year guarantee on green Bosch DIY tools after tool registration. 3-year guarantee on tools from our craftsman area (blue devices) can be registered in PRO360.

What to do if the type plate cannot be scanned?

If the nameplate is not recognized, for example due to poor legibility or lighting conditions, there is the option of entering the device data manually. To do this, switch to the manual registration process and follow the instructions in the application.

Why don't I get a 3 year guarantee on my tool?

Bosch Power Tools grants a 3-year guarantee after registering the tool and providing all device data within 4 weeks of purchasing the tool. If the registration does not work, please check that all required data (product and serial number, date of purchase, retailer) are entered and that the date of purchase is no longer than 4 weeks from the date of registration. Contact customer service for further assistance.

What happens if I delete a device from my list?

In this case, all data on this device will be deleted in Bosch DIY. However, you can add the device back to your device list at any time. If you have accepted the offer of the 3-year guarantee, devices will only be archived and not deleted, since there is a guarantee contract with Bosch Power Tools. For the transfer of guarantee claims to third parties (e.g. in the event of resale), please contact our customer service.