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Questions & Answers
To take part in a reward campaign, you must first register your newly purchased power tool in your MyBosch DIY profile. Once you have successfully registered your power tool, a pop-up will show you which actions you can select for your power tool. Alternatively, you can later access the details page of your registered power tool in your MyBosch profile and select the available actions using a visible button. We will send you a confirmation of participation by email with further information such as delivery times. You can also find your participation in the “Deals/My Participations” menu from the home page of your profile.
By registering the product for the extended warranty, you do not automatically participate in a reward or discount code promotion. To take part in a promotion, you must actively select it after product registration or warranty extension in a pop-up after product registration or via a button on the warranty extension confirmation page.
As a rule, you receive a battery/reward/discount code for every tool you purchase. However, there may be variations depending on the promotion. You can find more detailed information in the terms and conditions of participation for the respective promotion.
Depending on the promotion, there may be restrictions at participating retailers. Further information about the participating retailers can be found in the terms and conditions of participation for the respective promotion.
After successful participation via the MyBosch DIY profile, you will receive a confirmation by email. Once you have received this, you can use your new tool for exciting DIY projects. In the meantime, our partner will check the validity of your participation and the uploaded proof of purchase. Depending on the number of participants, this can unfortunately take a few weeks. Our partner endeavors to check your participation and your proof of purchase within 4 weeks. Therefore, after approximately 4 weeks, you will receive a final confirmation by email from our partner with shipping information.
After successful participation via our DIY website or app, we will confirm your participation in the last step. You will also receive a confirmation of participation from us by email with further information about your participation.
Basically you can find all promotions at www.bosch-diy.com/deals. There you will find all the information about the respective promotion and you will be redirected to your MyBosch profile to redeem it. The first step is to register your power tool in your profile. A popup will then appear with all the actions you can select for your power tool. Alternatively, you can later access the details page of your registered power tool in your MyBosch profile and select the available actions using a visible button.
You can find the terms and conditions of participation on the web landing page of the respective promotion. You also have to confirm the conditions of participation during participation and you will also see them here.
The minimum order value depends on the respective promotion. The exact requirements for the minimum order value can be found in the terms and conditions of participation for the respective promotion.
To participate, you will need the device and serial number, purchase date, purchase location, proof of purchase and your contact information. For cashback promotions, we also need your bank details.
Depending on the campaign, the purchase date must be within a certain period of time. Before or after this period, participation is excluded in accordance with the conditions of participation.
The participating countries depend on the respective promotion. Depending on the country assignment of your MyBosch profile (should correspond to your country of residence), you may or may not participate in a promotion. We only show you the promotions that are active in your country in a profile.
Depending on the number of participants, delivery bottlenecks may occur. Depending on the promotion, your participation will be checked for validity by our partner. This process can take up to 4 weeks before your battery/promotional product is processed. After 4 weeks at the latest, you will receive a final confirmation by email from our partner with shipping information. Additionally, you might expect delivery times of 4-6 weeks.
Double-check the promotion's terms and conditions to make sure you are eligible. If this is the case, please contact our customer service team during the promotional period with details of your tool, purchase date and location.
In this case, please contact our customer service immediately so that we can examine your case and arrange a new shipment if necessary.
Our offers are provided by Robert Bosch Power Tools GmbH and can therefore only be redeemed after a purchase from one of our dealers.